At JONATHAN Solutions LLC, customer satisfaction is our top priority. If your purchase does not meet your expectations, you may be eligible for a return in accordance with the policy outlined below.
We accept return requests for eligible items within 30 calendar days from the date your order is marked as “delivered” by the shipping carrier.
Return requests submitted after this period will not be accepted.
To be eligible for a return, small gifts including red envelopes, door signs, postcards, and handbags must meet all of the following conditions:
Items must be unused, unwashed, and in brand-new condition
Items must be free of stains, creases, scratches, dents, writing, odors, or signs of use
All items must be returned with original packaging, tags, labels, protective sleeves, and accessories (if applicable)
Items must not show signs of personalization, customization, or modification
The following items are not eligible for return:
Final sale or clearance items
Products marked as “non-returnable” at the time of purchase
Customized or personalized items (including printed names, messages, dates, or designs)
Items that have been used, written on, bent, folded, or damaged after delivery
Items returned without original packaging or with damaged packaging
We do not offer direct exchanges for changes in design, size, color, style, or wording.
If you wish to purchase a different item, please place a new order and submit a return request for the original item (if eligible) according to this Return Policy.
If you receive an item that is defective, damaged, or incorrect, please contact us within 48 hours of delivery and provide clear photos showing the issue.
Subject to availability, we will either:
Send a replacement at no additional cost; or
Issue a full refund without requiring a new order
If the return is due to our mistake (e.g., wrong item or defective product), we will cover the return shipping cost and provide a prepaid return label when applicable.
If the return is due to personal preference (e.g., you no longer want the item), you are responsible for all return shipping costs.
Original shipping fees are non-refundable, unless the return is the result of our error.
Please do not ship items back without prior authorization.
To initiate a return:
Email our support team at [email protected] with your order number and reason for the return
For damaged or defective items, include clear photos showing the issue
We will review your request within 1–2 business days and, if approved, provide detailed return instructions
Once your returned item is received and inspected, we will notify you by email regarding the status of your refund.
Approved refunds will be issued to the original payment method within 5–10 business days
Your bank or credit card provider may require additional time to process and post the refund
If you have not received your refund within 10 business days after receiving our refund confirmation:
Contact your bank or credit card issuer to check for pending transactions
If the refund is still not visible, please contact us at [email protected] with your order details and we will assist promptly
If you have any questions regarding returns or refunds, please contact us at:
Email: [email protected]
